v7v72 Privacy Policy — How We Handle Your Personal Data

01 Who We Are

v7v72 is a safe and reliable online betting and casino platform operating at v7v72.io, built specifically for players based in Bangladesh. For the purposes of this Privacy Policy, references to "v7v72", "we", "us" or "our" refer to the legal entity operating the v7v72 platform and responsible for the collection and processing of your personal data.

References to "you", "the player" or "the user" refer to any individual who accesses the v7v72 platform, registers an account, places bets, plays casino games, or interacts with our customer support team in any capacity.

Our primary contact address for all privacy-related matters is [email protected]. We encourage players to contact us directly with any questions or concerns about how their personal data is handled before raising a formal complaint.

02 Data We Collect

v7v72 collects the following categories of personal data from players. Not all categories apply to every player — the data collected depends on the features of the platform you use and the stage of your account lifecycle.

v7v72 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, or health data except where directly relevant to a responsible gaming assessment initiated at your request or on the basis of account behaviour indicators.

03 How We Collect Your Data

v7v72 collects personal data through the following channels:

• Direct submissions: Data you provide when creating your account, completing the KYC verification process, making a deposit or withdrawal, contacting our support team, or updating your account profile.
• Automated technical collection: Data collected automatically when you access the platform, including IP address, device identifiers, browser type, session data and cookies. This data is collected regardless of whether you are logged in.
• Payment processors: Transaction confirmation data received from mobile money providers (bKash, Nagad, Rocket, Upay) and banking institutions following a deposit or withdrawal instruction. v7v72 does not store your full payment credentials — only the reference information required to reconcile transactions.
• Game suppliers: Game outcome data, session data and technical event data received from certified third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and others) in connection with your use of their games on the v7v72 platform.
• Fraud and security tools: Risk scoring data generated by our automated fraud detection systems based on account behaviour patterns, device fingerprinting and transaction monitoring.

04 How We Use Your Data

v7v72 uses the personal data it collects for the following specific purposes:

• Account administration: Creating, maintaining and managing your v7v72 account, verifying your identity, processing login authentication and maintaining account security settings.
• Service delivery: Enabling access to sports betting markets (including BPL, IPL, T20 World Cup, Bangladesh Tigers), live casino games, slots, crash games and all other platform features.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay and partner banks; reconciling transactions; maintaining financial records; and preventing payment fraud.
• KYC and compliance: Verifying your identity and age (21+), satisfying anti-money laundering obligations, detecting and preventing fraud and financial crime, and cooperating with any applicable law enforcement or regulatory authority.
• Responsible gaming: Monitoring account activity for indicators of problem gambling behaviour, applying and administering deposit limits, loss limits, session time controls and self-exclusion measures where activated by you or imposed by v7v72 on the basis of account behaviour.
• Customer support: Responding to your enquiries, resolving disputes, administering complaints and maintaining records of support interactions.
• Bonus and promotion administration: Verifying eligibility for promotions, crediting and tracking bonus funds, monitoring wagering requirement completion and detecting bonus abuse.
• Marketing communications: Sending promotional emails, SMS messages and in-platform notifications about offers, new games, seasonal campaigns (such as Eid promotions, Pohela Boishakh offers and BPL cricket specials) — but only where you have provided your consent to receive such communications.
• Platform improvement: Analysing aggregated usage data to understand player behaviour, improve the platform's features, optimise game selection and enhance the overall user experience for players across Bangladesh.
• Legal obligations: Meeting any legal, regulatory or judicial obligations that require us to process, retain or disclose personal data.

05 Legal Basis for Processing

v7v72 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the account agreement with you — including account creation, service delivery, payment processing and KYC verification — is carried out on the basis that it is necessary to execute the contract between you and v7v72.
• Legitimate interests: Certain processing activities (such as fraud prevention, platform security monitoring, responsible gaming behavioural analysis and business analytics) are carried out on the basis of v7v72's legitimate interests in operating a safe and sustainable platform, provided those interests are not overridden by your privacy rights.
• Legal obligation: Processing necessary to comply with applicable law, including anti-money laundering requirements, identity verification obligations and cooperation with law enforcement authorities, is carried out on the basis of legal obligation.
• Consent: Marketing communications and non-essential cookies are processed solely on the basis of your freely given, specific and informed consent. You may withdraw consent for these activities at any time without affecting the lawfulness of processing prior to withdrawal.

06 Data Sharing and Disclosure

v7v72 does not sell, rent or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank and Sonali Bank receive the transaction data necessary to process your deposits and withdrawals. Each provider is subject to its own privacy and security obligations.
• Game suppliers: Certified third-party game studios receive the technical session data required to operate their games within the v7v72 platform. This data is limited to what is technically necessary and is processed under contractual data protection obligations.
• Identity verification services: KYC documentation may be shared with third-party identity verification partners for the sole purpose of confirming the authenticity and validity of submitted documents.
• Fraud prevention and security services: Aggregated or anonymised risk indicators may be shared with fraud prevention platforms to protect the integrity of the v7v72 platform and its players.
• Legal and regulatory authorities: v7v72 will disclose personal data to law enforcement agencies, courts or regulatory bodies where required to do so by applicable law, valid legal process or where we have a good-faith belief that disclosure is necessary to prevent fraud, financial crime or harm to persons.
• Business transfers: In the event of a merger, acquisition or sale of all or part of our business, personal data may be transferred to the acquiring entity as part of the transaction. Players will be notified via their registered email address prior to any such transfer taking effect.

07 Cookies and Tracking Technologies

v7v72 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that allow the platform to recognise you across sessions, maintain your login state, remember your preferences and collect usage analytics.

The categories of cookies used by v7v72 are as follows:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your session state, enable login authentication, manage security tokens and ensure that the platform operates correctly across pages. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: These cookies remember your preferences such as language settings, preferred payment method display and game lobby filter settings. They improve your experience but are not strictly necessary for platform operation.
• Analytics cookies: These cookies collect aggregated, anonymised information about how players navigate the platform — including which pages are visited most frequently, where sessions begin and end, and which features are used. This data is used solely to improve the platform and is not linked to individual player identities.
• Marketing cookies: If you have consented to receive marketing communications, marketing cookies may be used to track which promotional messages you have viewed and to avoid sending duplicate communications. These cookies are only active if you have provided marketing consent.

You may manage your cookie preferences through your device or browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features.

08 Data Retention

v7v72 retains personal data only for as long as it is necessary for the purposes for which it was collected or as required by applicable law. The following retention periods apply as general guidance:

• Active account data: Retained for the duration of the account relationship and for a minimum of five years following account closure, to satisfy anti-money laundering and financial record-keeping obligations.
• KYC documentation: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later, in accordance with applicable financial crime prevention obligations.
• Transaction records: Retained for a minimum of five years following the date of the transaction.
• Support communications: Retained for a minimum of two years from the date of the last interaction, to enable reference in the event of a subsequent dispute or complaint.
• Marketing consent records: Retained for the duration of the account and for one year following withdrawal of consent, to demonstrate compliance with consent obligations.
• Technical and usage data (anonymised): Aggregated and anonymised analytics data may be retained indefinitely as it no longer constitutes personal data once anonymisation is applied.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately practicable due to system architecture constraints, the data is quarantined and access is restricted pending scheduled deletion.

09 Data Security

v7v72 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the v7v72 platform.
• AES-256 encryption for personal data and financial records stored in our databases.
• Role-based access controls ensuring that only authorised personnel with a business need can access personal data.
• Two-factor authentication requirements for all internal staff accessing production systems containing personal data.
• Regular security audits and penetration testing conducted by independent security specialists.
• Incident response procedures covering detection, containment, assessment and player notification in the event of a data breach.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach affecting your personal data in a material way, v7v72 will notify affected players via their registered email address within 72 hours of becoming aware of the breach, in line with applicable breach notification obligations.

10 Your Rights

As a v7v72 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the relevant request type clearly stated in the subject line:

• Right of Access: You may request a copy of all personal data v7v72 holds about you. We will provide this in a structured, machine-readable format within 30 days of receiving your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Account profile details may also be updated directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer required for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. This right is subject to overriding legal and regulatory retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is under review.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your data be transferred to you or to another controller in a structured, commonly used format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately. Where you object to other legitimate-interest processing, we will assess whether our interests override your rights in the specific circumstances.
• Rights in relation to automated decision-making: Where v7v72 uses automated processing to make decisions that significantly affect you (such as account suspension triggered by automated fraud detection), you have the right to request human review of that decision.

We will respond to all rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We do not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.

11 Children and Minors

The v7v72 platform is strictly intended for adults aged 21 years and above. v7v72 does not knowingly collect personal data from any individual under the age of 21. Account registration requires confirmation that the applicant meets the minimum age requirement, and identity verification through our KYC process is used to confirm age.

If v7v72 becomes aware that personal data has been collected from an individual under the age of 21, the associated account will be immediately suspended, all funds held in the account will be reviewed, and the personal data of the underage individual will be deleted from our systems as promptly as is reasonably practicable.

12 Third-Party Links and Services

The v7v72 platform may contain references to third-party game studios and payment service providers. While we integrate these services into the v7v72 platform, they operate under their own independent privacy policies. v7v72 is not responsible for the privacy practices of third-party game suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi) or payment providers (including bKash, Nagad and Rocket).

We encourage all players to review the privacy policies of any third-party provider whose services they access in connection with using the v7v72 platform. Our Privacy Policy applies solely to data processed directly by v7v72 and does not extend to data processed independently by third-party providers on their own systems.

13 Changes to This Privacy Policy

v7v72 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements or applicable legal obligations. The date of the most recent revision is displayed at the top of this document.

Where changes to this Privacy Policy are material — meaning they significantly affect how we use your personal data or the rights available to you — we will notify you via your registered email address at least 14 days before the changes take effect. For non-material updates (such as clarifications of existing language or corrections of typographical errors), the revised policy will be published on this page without advance individual notification.

Your continued use of the v7v72 platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised policy, you may request account closure by contacting us at [email protected].

14 Contact and Data Requests

For all privacy-related enquiries, data access requests, erasure requests, marketing opt-out requests, consent withdrawals or any other matter covered by this Privacy Policy, please contact the v7v72 privacy team using the details below. All correspondence should be in English to ensure the fastest possible response.

When submitting a data access or erasure request, please include your full account username, the email address registered to your account and a clear description of the data you are requesting access to or deletion of. We may ask you to verify your identity before processing the request to ensure we do not inadvertently disclose or delete data in response to a fraudulent request.

For questions about responsible gaming, deposit limits, self-exclusion or support for problem gambling, please also visit our Responsible Gaming page or our FAQ page which covers common account and privacy questions in detail.